14 DAY TRIAL // Verizon Wireless announced that it will provide customers the option to use, on its nationwide wireless network, wireless devices, software and applications not offered by the company. Verizon Wireless plans to have this new choice available to customers throughout the country by the end of 2008.
In early 2008, the company will publish the technical standards the development community will need to design products to interface with the Verizon Wireless network. Any device that meets the minimum technical standard will be activated on the network. Devices will be tested and approved in a state-of-the-art testing lab which has been improved this year to gear up for the anticipated new demand. Any application the customer chooses will be allowed on these devices.
This new option goes beyond just a change in the design, delivery, purchase and provisioning of wireless devices and applications.
Verizon Wireless will continue to provide a full-service offering, from retail stores where customers can shop, to 24/7 customer service and technical support, to an easy-to-use handset interface and optimized software applications.
While most Verizon Wireless customers prefer the convenience of full service, the company is listening through this announcement to a small but growing number of customers who want another choice without full service. Both full-service and 'bring-your-own' customers will have the advantage of using one of the most reliable networks in America.
Following publication of technical standards, Verizon Wireless will host a conference to explain the standards and get input from the development community on how to achieve the company's goals for network performance while making it easy for them to deliver devices.
Verizon Wireless has a track record of listening to customers and transforming entrenched industry practices based on those customer needs. The company parted with the industry last year when it introduced pro-rated early termination fees, and in 2004 when it refused to participate in a wireless directory when customers said they didn't want one. Verizon Wireless also broke with "wireless tradition" when it supported local number portability because customers wanted the freedom to take their number if they switched service providers. Such responsiveness to customers has earned Verizon Wireless one of the strongest brand reputations in the industry.