14 DAY TRIAL // The high-end HTC HD2, one of the nicest mobile phones that reached the market during the ongoing year, is reportedly suffering from some camera-related issues. The main problem is that the pictures taken with the phone's camera show a Pink/Purple hue. It seems that there are already a series of users who experienced these issues, yet HTC might soon offer a remedy for the situation.
But first things first. According to a recent article on mobiletechworld, when contacted about the problem, HTC responded that this would be a hardware issue and the devices that had it needed to be returned for repair. Here's what the response email from the Taiwanese mobile phone maker reportedly stated:
“Dear valued HTC customer, Thank you for your enquiry about your handset. This is a hardware issue and you can contact your re-seller to exchange the device for another one or contact us and we will send this device to be repair. If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.”
However, following these reports, and the discussions that were taking place around the web on the matter, HTC came up with yet another response, this time saying that it is actually a software issue and that there might be a simpler resolution. According to mobiletechworld, HTC is already working on a hotfix for the HTC HD2 camera problems:
“We can confirm that this issue has been determined as a software issue. The developers are working on a hotfix to resolve, and it will be released as soon as possible. There is not a specific date for the release as yet, please continue to monitor the support pages for the release,” is what the email from HTC reportedly looked like.
In the end, either a hardware or a software-related one, the problem is there, which does not look too good on the image of a highly-expected mobile phone as the HTC HD2, that's for sure. However, if HTC indeed manages to resolve the issue in the very near future, all will be in good shape for a wider availability of the phone around the world, as well as for its launch on the US market, which should occur in early 2010.