14 DAY TRIAL // Activision has released a new statement concerning its ongoing problems with the Call of Duty Elite online service, which was supposed to complement the multiplayer mode from Modern Warfare 3 but was overwhelmed by the massive influx of fans, which resulted in various problems that means lots of users couldn't even access their accounts.
Now, as problems still plague Elite and features, like clan management, are still missing, Activision released a new statement, in which it explains that even with its internal data, the huge popularity of Elite still crippled its infrastructure.
"We knew MW3 was going to be big and we planned for a big demand, it's just the infrastructure is struggling to keep up with volume," Call of Duty vice president of production Daniel Suarez told Joystiq.
He went on to say that the beta stage ran this summer with Call of Duty: Black Ops players didn't prepare the company for the onslaught that was Modern Warfare 3.
"We did a beta, the beta was intended to give us the data on how everything would behave with people hitting different parts of the service and different parts of the site. But when you add the complexities of it being not only an online service but one that has a console component, a PC component, and a soon-to-be-released mobile component, all being released at the same time, it's never been done before at this scale," he said.
It's this huge launch that really made Elite experience ongoing outages since its release, with Suarez saying that, "From the planning standpoint, we planned for it to be big. But we just literally had so much influx right now from all the different areas, from the console and the web. It just hit us a lot harder than we thought."
As of right now, sadly, Activision doesn't have a concrete time frame when Elite will be fully operational, but the team is making sure that whatever things are being solved will stay online no matter what.
"We want to make sure the things we're doing right now remain stable," said Suarez. "Right now we don't have a definitive goal to have everything up by this date, we just don't have that data yet."
Are you still experiencing problems with Call of Duty Elite or are things returning to normal?