The online service is getting fixed as fast as possible

Nov 11, 2011 11:57 GMT  ·  By

Call of Duty Elite premium members, meaning those who actually paid for a subscription to the online service, will be getting a free 30-day period added to their accounts, because Elite is still unable to cope with the millions of gamers trying to access it.

Activision is still trying to fix its Call of Duty Elite online service after it went down following the huge amount of people that bought Call of Duty: Modern Warfare 3 and wanted to check out this complementary service.

We've already heard quite a few statements from the company about the service and how stats will continue to be tracked for players that were still unable to even register for an Elite account as of yet.

Now, in an effort to soothe the legions of upset Modern Warfare 3 players, as well as those who paid money for a premium Elite subscription, Activision has confirmed that a month of extra membership will be added to existing 'Founder' members, and that the period for becoming a Founder has been extended until the end of the month.

"For our premium members who are Founders, know that granting your status and delivering your in-game benefits in MW3 is a priority Also, to ensure that every premium member receives their full money's worth, we are immediately and automatically extending your membership to Call of Duty Elite by 30 days at no additional cost. If you're still considering becoming a premium member, we're going to extend Founder eligibility until the end of the month, and you will also receive the additional 30 days of access."

Activision also highlighted just what's wrong with Elite and how it's trying to solve the ongoing issues that are plaguing the online service.

"On Call of Duty Elite, we are having trouble scaling the service to meet demand. Many of you are trying to get in and unfortunately, you can't right now. You're frustrated, we know it, and we know we need to fix it. Our teams have been working non-stop to identify issues and resolve them as quickly as possible. Again, these issues have no impact on the performance of the game.

"At launch, our registration and login systems were crushed by gamers trying to enter the Elite site at the same time. We have now fixed the registration and login systems, but we have found that the greater than expected demand is crashing servers. We're immediately deploying multiple additional servers to beef up the system. We are also going to temporarily limit access to Elite services on both the console applications and website while we build additional capacity and scale. We'll look to increase access to greater numbers of users as soon as possible."

Let's hope that the company will actually fix Elite's problems soon enough and deliver a quality experience.