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Home > News > Tags > support
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A significant chunk of Apple’s Support site is down today as the company’s technicians are upgrading some of the web-based tools offered through support.apple.com.Trying to access a knowledge base article through Apple’s Support site currently yields the following message from the Mac makers: &ldquo... |
12 February 2012
07:15 GMT |
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As expected, Nginx has now rolled out a commercial version. The frugal web server has been growing fast for the past year in particular and its creator finally decided to build a company around it."Intended for small, medium or large-scale commercial web installations, these offerings will be delivered by the origina... |
9 February 2012
15:01 GMT |
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A new study conducted by Vocal Laboratories Inc. (Vocalabs) reveals that Apple’s support satisfaction has dropped significantly in the past 18 months.
Vocal Laboratories’ National Customer Service Survey (NCSS) tracks customer service quality in different industries. The NCSS is underwritten and conducte... |
3 February 2012
13:01 GMT |
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Almost three years after it closed its business, Abit announced that its Website would stop providing service for Abit-branded products on 28th of February, 2012.
“Remind: The website will stop providing service on 28th of February, 2012,” reads a notice placed right on the www.abit.com.tw front page.
U... |
30 January 2012
06:11 GMT |
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Apple has posted a dedicated Support page for iTunes U, the newly updated service for education.
A two-pane view allows users to choose a topic on the left and see the answers to their questions about iTunes U on the right. Other resources are also provided.
For example, Apple explains how to use the new iTunes U s... |
24 January 2012
02:37 GMT |
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Time is running out for Windows XP. There are now less than 900 days until Microsoft discontinues support for the decade-old operating system.
More precisely, there are 893 days until the Redmond company pulls the plug on Windows Vista’s predecessor.
In a sense, XP is already living on borrowed time, since ... |
27 October 2011
12:01 GMT |
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The leading executives at developer BioWare have said that they are planning an aggressive schedule of content launches for their MMO Star Wars: The Old Republic, which will begin just after the official launch of the game.Ray Muzyka, who is one of the co-founders of BioWare, has told GamesIndustry.biz that, “I... |
28 September 2011
09:39 GMT |
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Windows 8 will play nice with the ecosystem of products designed for Windows, including the hardware and software built for Windows 7. No real surprise here. After all, one of Windows’ core features, or sins according to some, is related to legacy support. This implies that Windows 8 will automatically suppor... |
14 July 2011
10:16 GMT |
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In 1,000 days Microsoft will pull the plug on the operating system which it released back in 2001 and that still dominates the OS market. The aging platform is already a decade old, almost, and will still pile up another three years, but come 2014, the Redmond company will discontinue all support for Windows XP. XP... |
12 July 2011
02:22 GMT |
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After making Service Pack 1 for Office 2010 available for download to all users, Microsoft is gearing up to kill one of the productivity suite’s predecessors, Office XP.
Per the software giant’s official support lifecycle, Office XP has less than 10 days of life left. The Redmond company confirmed th... |
2 July 2011
06:51 GMT |
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All Internet Explorer customers are supported equally, revealed IE boss Dean Hachamovitch recently, taking a jab at rivals Google and Mozilla which both focus more on end users, all but ignoring business customers. Hachamovitch, who is IE Corporate Vice President, pointed out that Google and Mozilla opted to support... |
28 June 2011
09:11 GMT |
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Mozilla won't provide any more security updates for Firefox 4.0, because 5.0 is considered a replacement and officially starts the new Chrome-like six-week development cycle.According to a discussion about Firefox 3.6 and 4.0 support on the mozilla.dev.planning mailing list, Firefox 4.0.1 was the only planned up... |
24 June 2011
02:53 GMT |
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The latest interoperability move from Microsoft will certainly be welcomed by companies providing hosting services, especially if they rely on CenOS while also running Windows Server. Since the deal with Novel, the Redmond company has been focusing on enhancing support for the Linux open source operating system in r... |
16 May 2011
10:27 GMT |
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According to the conclusions of a new investigation conducted in the United States, it would appear that people were less angry about the September 11, 2001 attacks than televisions and other media outlets first reported. The picture these channels painted was one of a nation eager to get revenge, and of a people tha... |
10 May 2011
10:53 GMT |
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Back in 2008 Microsoft launched a new initiative designed to provide a channel of communication enabling questions to be sent directly to the company. Designed to bridge users with Microsoft Employees and a community of the software giant’s MVPs as well as technical users, Microsoft Answers has grown tremendou... |
4 April 2011
10:42 GMT |
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Microsoft is offering customers a comprehensive collection of resources designed to help them get through a variety of problems related to Windows, Office, Internet Explorer, the company’s server products, etc. There are scenarios in which Microsoft Support cannot really provide answers to issues, simply becau... |
7 March 2011
06:13 GMT |
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Microsoft countered recent rumors and even its CEO's own words, which hinted at the possibility that the company will expand its support for the new Kinect peripheral to the PC, not just to the Xbox 360 consoles, as it is right now.
The Kinect has been a pretty big success for the American company, selling mo... |
19 January 2011
03:35 GMT |
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Microsoft has just been reported that it is preparing to deploy its own set of drivers and a software development kit for its Kinect motion detection sensor on the PC platform.
Microsoft's Kinect has been selling extremely well, reaching the 8 million mark in about 60 days since its release, so you know the A... |
18 January 2011
17:21 GMT |
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With more and more Windows Phone 7 devices on the market each day, and with an increasing number of customers, it’s only natural that users are going to run into some issues with the new Windows mobile platform. Microsoft has thought ahead and is ready to help customers deal with any problems they might have. ... |
11 November 2010
08:27 GMT |
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If there's one word that sums up Mozilla is crowdsourcing. The open-source outfit is now experimenting with crowdsourcing support, asking Firefox users to help a fellow user out. The idea may not be revolutionary, but the way Mozilla is handling this is rather interesting. A page has been set up a page over at M... |
11 October 2010
06:37 GMT |
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SupportSquad, a technical support company, has announced its commitment to troubleshoot problems for the iPhone 4 installbase, via a team of highly-trained specialists available 24/7 to assist both consumers and small businesses.The technical support company claims it is able to provide technical support, as well as ... |
10 August 2010
10:21 GMT |
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Customers currently running Windows Vista, and those that will opt to buy the OS until next year, will be able to enjoy support for approximately seven more years. Microsoft recently revised its Windows end of sales policy, and Jared Proudfoot, Group program manager, Microsoft Support Lifecycle offered a clarificatio... |
19 July 2010
06:36 GMT |
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Microsoft FUSE Labs has already released a number of extremely interesting projects designed to kick up a notch user experiences in the Cloud. A new move from the Redmond company now allows adopters to access support for the web apps offered. A special nook has been set up on GetSatisfaction allowing users to take ad... |
13 July 2010
04:38 GMT |
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July 13, 2010 will bring with it the death of Windows XP Service Pack 2, a landmark upgrade in the history of Windows, of a magnitude that will probably never be reached again by any service pack. Essentially, when Microsoft released Windows XP Service Pack 3 (SP3) on April 21, 2008, it also signed the death sentence... |
17 June 2010
11:18 GMT |
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There’s now less than a month until the second service pack for Windows XP expires completely. Support for Windows XP Service Pack 2 (SP2) is set to expire come next month in accordance with Microsoft’s Service Pack Support policy. According to the Redmond company, “Support ends 24 months after the ... |
14 June 2010
05:54 GMT |
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Keeping track of all the things that happen on your computer is never an easy task and, even if you are extra-careful, you will find yourself in the situation of suddenly discovering that your HDD is not that big. Unfortunately, all that precious space might also be reduced by storing huge cache files, duplicate doc... |
16 April 2010
13:31 GMT |
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Concomitantly with the end of support for Windows Vista RTM, Microsoft also announced changes to its Service Pack Support policy, on April 13th, 2010. Jared Proudfoot, group program manager, Microsoft Support Lifecycle, explains that customers still running Microsoft products with unsupported service packs versions w... |
14 April 2010
09:58 GMT |
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In mid-December 2008, when it initially introduced the Windows Live Solution Center, Microsoft promised that it would diversify the support offerings available via the website in the future. Over two years later, the Redmond company is no longer limiting the support destination to Windows Live Hotmail problems exclus... |
10 March 2010
07:31 GMT |
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Apple has added support for new countries to the iTunes App Store, allowing developers to reach out to more customers around the world. Newly supported countries include Armenia, Botswana, Bulgaria, Jordan, Kenya, Tunisia, and more. Via the News and Announcements section of its iPhone Developer Connection website, A... |
19 February 2010
08:19 GMT |
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Mozilla is dropping Tiger support altogether, as far as its Firefox web browser is concerned. A post over at mozilla.dev.planning has Mozilla developer Josh Aas laying out the case for dropping support for Apple’s five-year-old OS, explaining that Mozilla needs to start taking advantage of modern features avail... |
8 February 2010
09:23 GMT |
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Since the transition to MobileMe, Apple has issued several knowledge base articles instructing customers on how to use the service, as well as on how to protect themselves from hackers. Why exactly phishers are so keen on targeting MobileMe users is unclear, but Apple is making sure its customers are prepared in case... |
25 January 2010
03:32 GMT |
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Wireless carrier Sprint announced today that its Sprint Foundation planned making a $50,000 donation to the American Red Cross International Relief Fund to support the victims of the earthquake that recently hit the Republic of Haiti. According to the company, the funds are meant for immediate support, as well as fo... |
15 January 2010
04:27 GMT |
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In a Support document posted online, Apple reveals that its Remote Desktop utility, now at version 3.3.2, includes two update packages: the Apple Remote Desktop Client 3.3.2, which updates the software that facilitates Remote Management (enabled in Sharing preferences, in System Preferences), and the Apple Remote Des... |
12 January 2010
04:08 GMT |
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At just two months after it hit store shelves worldwide, Microsoft’s latest version of the Windows client enjoys a level of support other platform makers can only dream about. The number of unique applications that play nice with Windows 7 is approaching the 1 million mark, while the number of devices compatib... |
7 January 2010
10:48 GMT |
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Even though India, Singapore, Mexico or the Philippines are generally more appealing as locations for technological support call centers, HP seems to want to distinguish itself from the fold by building such centers in northern African countries. The company has not revealed how many facilities it plans to open but h... |
21 December 2009
04:22 GMT |
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You’d think that a list of instructions on “using an iPhone without a wireless service plan” would stem from some obscure blog run by a couple of geeks who love to hack their Apple hardware. But no, this guide is coming straight from 1 Infinite Loop, Cupertino, California. Apple reveals to those wh... |
15 December 2009
03:45 GMT |
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Hoping to fix issues with the slot-loading optical drive on its Macintosh computers, Apple has recently issued three separate firmware updates. Both MacBook Pro EFI Firmware Update 1.8 and MacBook EFI Firmware Update 1.4 aim to eliminate the noise made by the optical disk drive during system startup and wake from sle... |
9 December 2009
03:22 GMT |
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The Rescuecom Computer Reliability Report, described as “an unbiased analysis that compares computer vendors' market share with consumer service calls from Rescuecom's 1-800-RESCUE-PC call center,” has again crowned Apple as the most reliable computer vendor. Results for Q3 2009 saw Apple and IB... |
7 December 2009
08:56 GMT |
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As reported earlier today, Apple has issued two separate Java updates for Mac OS X users, addressing not only bugs, but also a range of security issues on both Mac OS X 10.5 Leopard, and Mac OS X 10.6 Snow Leopard. For users of the latter, two vulnerabilities have been patched. On Leopard, four such holes are plugged... |
4 December 2009
04:26 GMT |
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South Korean mobile phone maker Smasung has been rumored recently to plan removing Symbian from its future smartphone roadmap. However, some news site went even further, stating that the company is also intending to stop the support for the OS, due to the launch of its own mobile phone platform, called bada. While th... |
13 November 2009
04:38 GMT |
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The company headquartered in Cupertino, California has posted a series of Support documents online explaining how to set up its new-generation peripherals, including the Multi-Touch-capable Apple Wireless Mouse, and the Apple Wireless Keyboard. The company’s new Magic Mouse has received mixed reviews and it&rsq... |
12 November 2009
03:33 GMT |
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Apple’s Discussions support forums are getting filled with negative Magic Mouse posts, most of which appear to be complaints regarding the peripheral’s functionality, compatibility with older hardware, and even its shape and size. TUAW has shown that a simple keyword search on the forums pulls up countles... |
9 November 2009
06:41 GMT |
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Windows 7 is an evolutionary Windows client release, according to Microsoft, and it was also fit that support for the OS would also be an evolution compared to what was available for Windows Vista. And Windows 7 comes in a world where Microsoft Support is much different from what it was when the company made its debu... |
30 October 2009
12:26 GMT |
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As revealed in the changelog for Apple TV 3.0 software, you can now buy select movies and albums with iTunes Extras and iTunes LP directly on your Apple TV. The company developing these entertainment products has posted an extensive document explaining the particularities of the new additions. Posted on October 30, ... |
30 October 2009
11:25 GMT |
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Apple has revealed that iTunes 9.0.2 and Apple TV software 3.0 now allow users to play iTunes Extras and iTunes LP content on their Apple TV. According to the Cupertino-based Mac maker, new versions of previously purchased iTunes Extras and iTunes LP content will be added to the customers' download queue. Users ... |
30 October 2009
05:29 GMT |
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Apple has outlined exactly what the Bluetooth Update 1.0 for Windows does in terms of helping the user enjoy his / her experience with a Mac computer running Windows in Boot Camp. Boot Camp is a utility included with Mac OS X 10.5 Leopard and Mac OS X 10.6 Snow Leopard that lets users run compatible versions of Micro... |
29 October 2009
09:16 GMT |
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Parallels has issued a software update for its powerful virtualization solution, Parallels Desktop for Mac. Supported even on Mac OS X 10.4.11 (Tiger), Parallels can now effectively run Windows 7 inside a virtual machine on a Mac, according to the company. Following the release of Windows 7, Parallels immediately is... |
23 October 2009
06:38 GMT |
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Apple has made a rather shady announcement today using the Support section of its web site, confirming that Snow Leopard and Boot Camp will be supporting Microsoft’s just-released Windows 7 later this year. Apple informs customers that a software update will need to be applied, so that Boot Camp will be able to... |
22 October 2009
13:19 GMT |
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“They're pronounced the same, but, technically speaking, there is a distinct difference between a disc and a disk,” Apple reveals in a Support document, which aims to clear up confusion surrounding the two terms. “What's the difference between a ‘disc’ and a ‘disk?’... |
22 October 2009
04:20 GMT |
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Apple has announced it will discontinue support for several of its older products that are now considered “obsolete,” Hardmac informs. Support for the products listed below will be halted as soon as next month, so, if you own one of them and need assistance, perhaps it would be a good time to have Apple t... |
22 October 2009
04:00 GMT |
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