14 DAY TRIAL // Nexus One by HTC is already a popular device all around the world, given the fact that it is the first handset that landed with the Android 2.1 operating system on board, and also the first mobile phone to be sold via Google's own web store. However, its popularity does not stop it from having various issues that make users less happy than believed, and some of these problems, such as the lack of multi-touch capabilities at launch or poor 3G connectivity in the US have already made the rounds on the Web.
But this aspect might be solved in the near future, as Google seems set to enhance the support it offers for the handset. Digital Inspiration has brought to light the fact that Google is looking for a “Phone Support Program Manager, Android/Nexus One,” something that shows steps are being made into solving the support issues Google previously acknowledged as having with the mobile phone.
The Phone Support Program Manager, Android/Nexus One job requires headquartering at Google's Mountain View, Calif. base, and is described as follows: “As Phone Support Program Manager for Android and the Nexus One, you are responsible for ramping up and managing operations of Google's telephone support for our direct-to-consumer Android/Nexus One customers.” Nothing more to be said here, except maybe for the fact that Google seems to have finally heard all the complaints users are making on forums.
Up until now, Google was redirecting Nexus One customers towards HTC or T-Mobile, especially when the 3G issues were concerned, as the problems were expected to receive a fix from these partners. However, considering that Nexus One is being sold by Google, most users were contacting the search engine company directly when problems surfaced, which finally decided to handle the problem itself. However, no exact details on the Nexus One support plans have been unveiled so far.
“We're working quickly to solve any customer support issues as they come up, and we are trying to be as open and transparent as possible through our online customer help forums. We continue to address all issues in as timely of a manner as possible, and we're flexible and prepared to make changes to our processes and tools, as necessary, for an optimal customer support experience,” the company said in a statement, reports Cnet.