14 DAY TRIAL // Samsung is focusing on completing the product exchange program for Galaxy Note 7 smartphones and resuming sales of safe units in countries all over the world. Sales at two of the biggest US carriers, Verizon and Sprint, restarted a few days ago, with T-Mobile to follow tomorrow.
The South Korean company recorded high sales of the Note 7 in its home country and intends to restart sales of the smartphone in Europe on October 28.
The Galaxy Note 7 went on sale in South Korea on October 1, and during the first three days, 45,000 units were delivered to customers, Forbes reported. It seems that Samsung didn’t lose consumer confidence in its latest flagship, despite the fact that over 70 reports of Note 7 units catching fire were recorded since the smartphone launched in mid-August.
Samsung commissioned SGS to investigate a recent case involving a replaced Note 7
In September, Samsung announced that it received 26 false reports of Galaxy Note 7 catching fire. Many of the people who said their phones went up in flames could not be contacted later for sending the damaged units, while some of them simply canceled their reports or threw away the device.
In a recent case, a woman from southern Seoul stated that the battery inside her Galaxy Note 7 started melting after the phone was charged overnight. The smartphone began emitting smoke and her husband quickly recorded a video of the whole incident.
The video and photos of the retail box were posted to an online forum. Interestingly, the images show that the packaging had the black square indicator of a safe Galaxy Note 7 smartphone.
Samsung reportedly commissioned SGS, the world’s leading inspection, verification, testing and certification company, to conduct an investigation on the matter. The smartphone was scanned with a CT and X-ray and SGS concluded that the incident was caused by external shock, which means that the battery inside the phone wasn’t to blame.
This isn’t the first case of an incident involving a replaced Galaxy Note 7 unit, but Samsung stated that the other reports were isolated cases reported locally.
