14 DAY TRIAL // Samsung's recall of its latest flagship smartphone certainly got many consumers worried about the company's products, considering that many reports of Note 7 units catching fire surfaced online. But according to Samsung, 26 false reports were sent to the company.
ZDNet reported that Samsung received 26 false reports from consumers claiming that their Galaxy Note 7 smartphones caught fire since the company announced an official recall on September 2.
Samsung said that, out of the 26 reports, in 12 cases the Galaxy Note 7 phones weren't at fault. In seven cases, Samsung representatives couldn't reach the victims, and in another 7 cases, consumers canceled the report or said they threw away the device.
One million devices were recalled in the US where Samsung already started shipping Note 7 replacement units and sales have restarted at some major carriers. In fact, sales restarted in 11 countries across the world, while in others the South Korean company is sending consumers replacement units.
Three reports of Galaxy Note 7 units catching fire recorded in South Korea
Samsung recorded 9 reports of Note 7 units catching fire in the US, 3 in South Korea, 2 in France, and one in each of the following countries: the UK, Canada, Croatia, Singapore, the Czech Republic and several others.
One of the most recent cases regarding the Galaxy Note 7 was reported in the US, where a Jeep Grand Cherokee caught fire with the Note 7 charging on the passenger's seat. The owners of the car claimed that the Note 7 was at the root of the blaze, but a recent investigation conducted by the local fire team excluded the phone as the cause of the fire.
Just recently, South Korea's Agency for Technology and Standards requested Samsung to extend the exchange program until September 30 and conduct additional tests on Galaxy Note 7 units. The battery supplier was also ordered to conduct x-ray tests on batteries prior to shipment.