14 DAY TRIAL // Sprint has recently sent letters to more than 1,000 of their customers informing them that their accounts have been terminated. The reason for Sprint's statement at that time was that of excessive calls for customer services.
Such a reason sounded outrageous at first, as the specific service is provided for free by all carriers. Moreover, it is the first time when this happens, which makes it even more unusual.
At that time, Sprint officials said that some subscribers called as much as 300 times a month, which means about 10 times a day. The average was that of 25 times over the last year, which is considerably less. The argument that Sprint offered for their decision was that the large number of calls showed that they had been unable to find a solution for the specific customers and that they might find other carriers to be more satisfying.
Now, Sprint brings even more explanations on what really happened in the case of the 1,000 terminated contracts. They say that the customers were actually calling their customer service in order to receive free credits. Now they say that the standard for calling was that of 90 times over a period of six months, although this probably varied from one case to another.
The specific subscribers were calling several times a day demanding for credit and arguing with customer care until they eventually obtained that money. Some of these customers hadn't paid for their services for more than two years, but still had active service.
Sprint's image ended up looking rather ravaged after the 1,000 terminated customers started complaining about the carrier's action and services. Still, it is very unlikely that a company would think of turning its back on customers who bring them good money every month and pay for their services, unless things look different or there is something wrong with the entire picture.