14 DAY TRIAL // One of the main issues that the Android 2.1-based Nexus One had when launched on the market was that, out of three companies involved in its release, including Google, T-Mobile and HTC, none was able to provide satisfying support for the handset's issues. However, things have evolved since, and it seems that Google itself has decided to put in place a support team that Nexus One owners with various problems related to the device can call.
The guys over at AndroidSpin have spotted on Google's 'Nexus One Help' support page a mentioning of Nexus One support from Google, “For questions about your existing order, please contact Nexus One support from Google at 888-48-NEXUS (63987). Open daily from 7:00 am EST to 10:00 pm EST,” is what the page reads. However, it seems that for the time being they are only covering the orders status, while other problems, such as technical ones, repair or service issues, are handled by HTC and T-Mobile.
Google was rumored recently to plan on setting up its own support service for the mobile phone, and it seems that the first steps in this direction are already being made. However, it still remains to be seen how things will evolve, and to what extent the company will be involved in providing support for various issues that Nexus One might have.
One thing that is certain, though, is that they already tried to eliminate some of the problems, and the recently delivered over-the-air update for the phone is a proof of that. Not only did the new software solution offer users the possibility to taste pinch-and-zoom functionality with the handset's browser or in Google Maps 3.4, but it was also meant to resolve 3G connectivity issues it had. Here's what a Google employee notes on the Nexus One Help forum:
There’s still a lot of interest here, so I just wanted to let people know, like we mentioned last week, the Nexus One over-the-air (OTA) software update provides a specific fix that will improve 3G connectivity for many Nexus One users.
However, there are a variety of factors which feed into the quality of 3G connectivity on mobile phones, a number of which are dependent on the environment rather than the phone itself. For instance, a software update can’t address the experience of users on the edge or outside of 3G coverage areas. We’re going to continue to track 3G performance closely with HTC and T-Mobile and will post any updates we’ve got.