Quality management has always tried to create a satisfying feeling for every customer, but managers should also focus on the customer's positive emotions, because being 'satisfied' might just not be enough, according to a Mid Sweden University doctoral dissertation.Johan Lilja, the author of the disser... |
8 November 2010
06:07 GMT |
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Retrevo, a consumer electronics shopping and review site, has determined that more and more people see Apple’s iPad as a somewhat unnecessary device, following the famous January 27 announcement. Before Steve Jobs unveiled the gadget to the crowd attending the San Francisco event, people had been intrigued by t... |
8 February 2010
13:10 GMT |
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Achieving high consumer satisfaction has always been one of Apple's main goals. And it shows. A recently published Changewave Reasearch study reveals that Apple is leading the pack in consumer satisfaction.“In terms of customer satisfaction, there’s no question which company is the industry leader,&r... |
19 February 2009
04:43 GMT |
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Softpedia has recently reported that Apple started sending out e-mails to buyers of its newly introduced MacBook Pro (17-inch). The letter sent out to those who pre-ordered the system claims that Apple is doing the best it can to ship the notebooks out to them as fast as possible, mentioning February 19 as the arriva... |
6 February 2009
06:38 GMT |
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In what is a thoughtful move on behalf of Apple, the Cupertino-based computer maker has set up means for its customers to start a purchase on the Apple website and finish it at the Apple Retail Store. iPhone fans can grab the new 3G model in a few easy steps, by entering their billing info, reviewing their eligi... |
24 September 2008
03:12 GMT |
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While some clients are told to get the heck out of the Apple retail store and never come back, other retail stores trap customers inside, sources are reporting. Allegedly, a storm blasted into Clarendon area knocking power out and trapping customers inside the Apple Store in Arlington, VA.In a situation like this, as... |
2 June 2008
19:26 GMT |
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With Personal Training sessions at the Apple Retail Store, who can even blame the Cupertino-based corporation anymore for pushing Safari onto Windows users? OK so some things are just meant to be, but I for one love Apple's attitude when it comes to how it treats its customers. One to One Personal Training at th... |
19 April 2008
10:02 GMT |
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Doesn't that sound all too familiar at this point? I should think it does, it's not been a week since the Beacon scandal calmed down with the apology of Zuckerberg and now the same problems arise again. Well not exactly the same, but in that related area of customer service. Users were upset with Beacon bec... |
12 December 2007
05:56 GMT |
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After a period when nothing seemed to work right for Dell, now it looks like, on at least one market segment, Dell regained its footing and started again on the right path. On the end consumer market, Dell faces some pretty serious problems as its top of the line mobile computing systems are having problems with thei... |
30 August 2007
10:36 GMT |
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