14 DAY TRIAL // Orange has announced on Tuesday that its Business Services is the first EMEA-based global provider that managed to complete Avaya’s Global Remote Operations assessment. According to the company, this proves that Orange Business Services can be used by multinational companies for global ITIL-based Day-2 support for Avaya products, including Contact Center, IP Telephony, and Unified Communications.
Orange Business Services has already achieved Avaya Platinum partner status in EMEA and India, as well as Gold in North America, Latin America and Asia Pacific. According to the company, this shows that Orange is capable of designing and deploying Avaya-based solutions in a number of more than 190 countries. Moreover, the Global Operations Support assessment can ensure that all the infrastructure, process and systems are set for effective implementation and support services.
Moreover, Orange states that the global certification will offer enhanced benefits to customers, starting with the fact that they can look at Orange as their source for maintenance and operations for the Avaya products. Not to mention that Orange Business Services will deliver one-stop Avaya support all around the world.
Having a single-source provider delivers a series of other benefits, Orange notes: - It allows customers to rationalize their providers for Avaya based IPT, UC, and Contact Center. This provides cost savings, streamlines operational support and ensures a consistent global deployment - It enables a virtualized infrastructure. Consistent global capabilities are important to ensure that advanced Unified Communications and Contact Center services will work reliably.
The certification should ensure customers that they can rely on Orange Avaya-based solutions, including design, implementation, and ongoing maintenance and operations. Moreover, companies can also benefit from Avaya technology without having to make investments in mastering the technology themselves, Orange adds.
“In a fast-moving, global business environment, more and more companies are looking to standardize their infrastructure to get benefits like cost reduction and faster deployment of new capabilities,” said Mark Mitchell, head of service providers – EMEA, Avaya. “With this certification, Orange has proven its ability to manage Avaya products globally and help customers achieve their business objectives.”