14 DAY TRIAL // Wireless carrier Orange announced today the launch of a new service for large enterprises, Total Resource. According to the company, the new service is meant to offer organizations the possibility to outsource the management of their mobile devices to Orange. Moreover, large enterprises will be able to free up internal resources, which means that they will have more control and productivity.
Total Resource also offers enterprises the possibility to hand over order fulfillment to Orange's team, which will result in “quick turnaround of new and replacement phones,” the carrier notes. Not to mention that Orange will offer detailed management reports on data usage, calls and text messages made abroad and more. At the same time, it can offer info on high spenders, joiners and leavers, and more.
Among the features the new Total Resource service comes around with, Orange counts: - Device ordering, provisioning and management - Asset management - Billing and cost centre management - Reporting and analysis - Help and support to reduce internal queries and escalations - Mobile policy development and management - Network performance monitoring
The new Total Resource service has been launched after a series of extensive trials with customers, including the property services company King Sturge, which announced that it planned on keeping the service. According to the wireless carrier, King Sturge’s internal IT team was in charge with the management of 1,500 mobile devices, including data cards, BlackBerry devices and other smartphones, all of which were used by a number of 1,300 UK-based employees.
David Morris, head of IT for King Sturge, said “By freeing up my team and handing the reins over to Orange, we estimate that we will see cost savings of between £60,000 and £100,000 in the first year. My team can now fully concentrate on their core roles. But the main benefit for us is that we can just let the Orange team get on with managing the account and know it’ll be done in the right way. They know what we’re trying to achieve as a business and have the knowledge about the network, our account, our spending, our usage and our device fleet to advise us on how we can best manage our assets.”
“A quarter of the respondents in our recent research stated that they are likely to consider a managed service in the next 18 months. This isn’t surprising – why do the jobs that aren’t core to your business internally when you can get a specialist to do the hard work for you? Total Resource has been designed to take away the hassle of managing increasingly complex fleets of mobile devices, allowing customers to free up their internal resources and benefit from our expertise,” Robert Ainger, director of Corporate Marketing at Orange, stated.