14 DAY TRIAL // Redmond-based software giant Microsoft has addressed a new statement release to T-Mobile Sidekick users, announcing them that it managed to recovered the data lost during the recent outage. According to the company, it has managed to recover almost all of the lost data, if not all of it, which means that users affected by the server issue should be able to get their files back on the Sidekick devices they own.
“We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible,” the software company also stated.
At the same time, Microsoft also said that, in its opinion, only a small number of Sidekick users had been affected by the outage. However, those who were affected should be able to receive the latest updates on how things are evolving from T-Mobile's forums. Users will also find there instructions on what steps they need to take to restore the data on their devices.
And if you were wondering how the outage occurred, or how the issue was resolved, here are some details provided by Microsoft: “We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.”
While apologizing for the situation, Microsoft also says that the work on maintaining the system stability and on restoring data to Sidekick users will continue. However, it should be interesting to see how things evolve, especially since we’ve already learned that two class lawsuits have been filed against Microsoft and T-Mobile.