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October 15th, 2009, 10:36 GMT · By

Microsoft Says Sidekick Data Has Been Recovered

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Microsoft announces successful Sidekick data recovery
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Redmond-based software giant Microsoft has addressed a new statement release to T-Mobile Sidekick users, announcing them that it managed to recovered the data lost during the recent outage. According to the company, it has managed to recover almost all of the lost data, if not all of it, which means that users affected by the server issue should be able to get their files back on the Sidekick devices they own.

“We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible,” the software company also stated.

At the same time, Microsoft also said that, in its opinion, only a small number of Sidekick users had been affected by the outage. However, those who were affected should be able to receive the latest updates on how things are evolving from T-Mobile's forums. Users will also find there instructions on what steps they need to take to restore the data on their devices.

And if you were wondering how the outage occurred, or how the issue was resolved, here are some details provided by Microsoft: “We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.”

While apologizing for the situation, Microsoft also says that the work on maintaining the system stability and on restoring data to Sidekick users will continue. However, it should be interesting to see how things evolve, especially since we’ve already learned that two class lawsuits have been filed against Microsoft and T-Mobile.

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READER COMMENTS:


Comment #1 by: cesar on 20 Oct 2009, 23:37 UTC reply to this comment

I want my contacts back


Comment #2 by: DiVod on 21 Oct 2009, 01:03 UTC reply to this comment

Listen... I want to say thank you tmobile for try your effort to all over people who used t mobile ( aol or whoever use it). It been long time to serve us tmobile. But now it pretty nasty mess up due of micoft torn up. Sad, so I don't need to use T mobile anymore. I found other company who fit my program and workers. Okay?! You take care yourself and t mobile user(s)
Bye for now


Comment #3 by: brittanymontgomery1@tmail.com on 22 Oct 2009, 06:38 UTC reply to this comment

This crazy I still can't get to my contacts I have been instructed to do so many different things and it is still not working. I am so sick of this. I no longer would like to be a t.mobile customer and I am in process of finding another phone company. I think cricket would be best for me at this time.


Comment #4 by: rukaiyah on 23 Oct 2009, 23:31 UTC reply to this comment

I need my contacts.....now!

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