Offers compensations to those who suffered major losses

Oct 13, 2009 07:12 GMT  ·  By

Wireless carrier T-Mobile issued on Monday yet another statement regarding the Sidekick data loss issue. According to the company, there are chances that users' data will be restored, and the damage caused by the server failure is not as big as originally believed. The service has been already restored, the mobile phone operator says, adding that the Microsoft/Danger team is already working on providing the necessary stability to the system.

Moreover, the company also plans to compensate users who permanently lost personal data. The carrier says that it is working together with the Microsoft/Danger team in an attempt to recover as much as possible from the lost data. The teams seem to be confident that some of the lost information will be restored, which will certainly come as great news for users. As for said compensations, read below to see what the operator has to say in this regard.

“In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.”

There are a lot of users who lost their data in this outage, it seems, though there might also be some that experienced only minimal loses. “Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power,” is what T-Mobile said on the forums, and those who have followed these recommendations might have gone through the issue with minimal damage. However, we've also seen reports of people who were unaware of the issue and lost almost all of their files.