• iPhone
  • By Filip Truta
  • August 10th, 2010
SupportSquad Committed to Assisting iPhone 4 Customers

SupportSquad Committed to Assisting iPhone 4 Customers

Technical support company trains staff to troubleshoot initial problems with Apple handsets

Scareware Authors Now Offer Live Tech Support

Scareware Authors Now Offer Live Tech Support

Product localization too

  • iPhone
  • By Filip Truta
  • June 30th, 2010
Apple Trains Tech Staff on Handling Customers with iPhone 4 Antenna Issues

Apple Trains Tech Staff on Handling Customers with iPhone 4 Antenna Issues

The company’s Support desk is urged not to appease customers with the promise of free bumpers

  • Apple
  • By Diana Tropoe
  • March 11th, 2010
Apple Scores High on Tech Support, Again

Apple Scores High on Tech Support, Again

ConsumersReport rates the best & worst computer tech support

  • Apple
  • By Filip Truta
  • May 18th, 2009
Apple Hiring 'At-Home' Tech Support Personnel

Apple Hiring 'At-Home' Tech Support Personnel

Staffers will be able to offer expert advice from their home desk

  • Xbox
  • By Andrei Dumitrescu
  • March 3rd, 2009
The Xbox Is Dead, Long Live the Xbox 360

The Xbox Is Dead, Long Live the Xbox 360

Microsoft pulls the plug