- Security Fixes and Improvements
- By Ionut Ilascu
- June 4th, 2015
Hoard of Vulnerabilities Found in SysAid Help Desk
Some exploits integrated in Metasploit modules
- Advisories
- By Ionut Ilascu
- January 15th, 2015
“Mac Defender” Scare Used in Tech Support Scams Targeting Mac Owners
Page provides phone number victims can call for “help”
- Security
- By Ionut Ilascu
- August 22nd, 2014
Fake Security Products Impersonate Reputable Brands In Tech Support Scam - Video
Bogus webpages, browser fixers, and three-year payment for fake software
- Web Blog
- By Catalin Cimpanu
- May 17th, 2014
Script of the Day: Help Desk Software
A customer support and issue tracker coded in PHP & MySQL
- Apple & Mac Blog
- By Filip Truta
- May 9th, 2012
Apple Customers Not Happy with Service Automation
Survey suggests that Apple’s help desk is not all cherry pie
- Apple
- By Filip Truta
- February 3rd, 2012
Apple About to Lose Its Crown in Support Quality
Cupertino still the leader, ahead of Dell and Hewlett Packard