14 DAY TRIAL // Transport and logistics company Toll confirmed that its computer network has been hit by a ransomware attack, so some devices were taken offline.
In an update published on February 4, Toll says that all processing centers continue to work normally, but some delays are possible. The company explains that no customer data was exposed during the attack, but an investigation is still under way.
“As a result of our decision to disable certain systems following a recent cyber security threat, we’re continuing to meet the needs of many of our customers through a combination of manual and automated processes across our global operations, although some are experiencing delay or disruption. For our parcels customers, all of our processing centres are continuing to operate including pick up, processing and dispatch albeit at reduced speed in some cases,” Toll says.
No personal data compromised
While no further details were provided on the ransomware attack, Toll says it discovered the infection on January 31 when it quickly took the systems offline to prevent the virus from spreading.
“We can confirm the cyber security incident is due to a targeted ransomware attack which led to our decision to immediately isolate and disable some systems in order to limit the spread of the attack. At this stage, we have seen no evidence to suggest any personal data has been lost,” Toll says.
The company says it has already reached out to the law enforcement from a criminal investigation, but in the meantime, the best it can do is work to restore the affected devices and make sure its operations return to normal.
The online booking system belonging to Toll has also been taken offline, so customer who want to book deliveries need to manually contact the local centers. Full contact information is available on the company’s website for each region.