14 DAY TRIAL // We reported earlier this year that Microsoft decided to outsource Lumia support services to a Germany company called B2X, and now it looks like this firm is trying to improve its services with an official Windows Phone app.
Called B2X-SMARTAPP, this new application is aimed at Lumia devices running either Windows Phone 8.1 or Windows 10 Mobile and can help owners identify hardware or software issues with their devices.
“SMARTAPP for Lumia is a smart way to check the hardware and software of your Microsoft Lumia smartphone. SMARTAPP for Lumia is compatible with Windows 10 Mobile and Windows Phone 8.1 and helps to identify the potential source of an issue and provides first steps to resolve it. SMARTAPP for Lumia will also help you get in touch with B2X customer care for further assistance,” the app description reads.
Built-in features
There are several features offered to Lumia owners, including easy-to-use tools to diagnose Lumia hardware and software, such as battery and OS updates. In case you can’t figure out what’s wrong with your phone, the app can connect you to a B2X support agent that can provide further assistance.
Additionally, you can also request a callback from a support agent or find the nearest service point should you need to get the device into a service center to have it repaired.
There are also some other extra features, including a tool that helps you track the repair status if you need to send in the phone for repairs. And last but not least, you can also check the Lumia warranty status to find out if you’re eligible for free repairs.
The application is obviously free of charge and is not universal, but it works on both Windows Phone and Windows 10 Mobile, which means the majority of users out there can install it on their devices.