14 DAY TRIAL // Samsung has just announced its financial results for the third quarter of this year. The Galaxy Note 7 discontinuation has had some negative effects on the company’s mobile business, but damages will be recorded in the fourth quarter as well.
There are several investigations underway and the exact flaw that led to the Galaxy Note 7 demise is still unknown. Many theories are circulating online, some claiming that the phone’s design caused it to overheat and catch fire, while others say that Samsung’s fast charging feature might have been at fault.
Samsung is conducting a detailed investigation on its own, and its mobile business chief, D.J. Koh, has recently stated that the company will find the flaw at all cost.
Samsung intends to make significant changes to its quality assurance processes
Reuters has revealed that Samsung will conduct its Galaxy Note 7 investigation thoroughly and will look into every aspect of the phone, including software, hardware, and the manufacturing process. This means the investigation won’t be limited to batteries, and the company will also check the phone’s design, which brought some new elements to the Galaxy Note series.
Samsung held a shareholder meeting today and its Co-Chief Executive J.K. Shin announced that the company distributed 1.47 million replacement units of the Galaxy Note 7, following the first official recall.
Company officials have said that the firm will be making major changes in the quality assurance processes, so that consumers can be confident that Samsung devices are safe and reliable.
The company recovered 90 out of the 119 devices that were involved in incidents and 55 of them had battery issues. Samsung is still investigating 19 units. The South Korean government is conducting an investigation of its own. Officials are using x-rays and tomography to examine five Note 7 models that were involved in fires. In addition, Samsung has said it’s collaborating with third-party experts during the investigation.