14 DAY TRIAL // Samsung Australia is taking an extra step to make sure that its customers are safe, and it is downright telling them to power off their phones. The company has issued a recall notice of all Galaxy Note 7 sold in Australia and is urging users to return the devices to their place of purchase.
Samsung's decision to recall Galaxy Note 7 units will surely have a major financial impact on the company's operating profits in the quarters to come. The decision was taken after some customers reported that the battery on their smartphones exploded while charging. Batteries on 70% of Galaxy Note 7 units were made by Samsung SDI while the rest were manufactured by Chinese company ATL.
It seems that issues were found with units manufactured by Samsung SDI, and the company is interested in recalling said devices. But just to be on the safe side, Samsung will recall all Galaxy Note 7 units, except those sold in China since ATL was the exclusive battery manufacturer on units sold in that country. Samsung's division from Australia is taking extra precautions and is warning users to power down their phones immediately, as to avoid incidents of any sorts.
Galaxy Note 7 owners can get full refunds or replacements
Customers are requested to return the device to its place of purchase and use an alternative phone until a remedy is provided. Samsung offers replacements to Galaxy Note 7 owners or full refunds. Replacements are set to deliver in three to four weeks, during which time Samsung will provide an alternative device, most likely the Samsung Galaxy S7.
US carriers have stopped sales and announced a replacement program a few days ago, and it seems that almost all major carriers in South Korea will also provide customers with full refunds until September 19. After this date, they will only be able to get a replacement unit for their Galaxy Note 7 smartphones.