14 DAY TRIAL // The Surface Book has just received a new driver update that’s supposed to fix some of the glitches experienced by users since the previous patch.
According to posts on the company’s Community forums, the display driver stopped responding all of a sudden and all users got was an error message telling them that the driver had to recover. This happens mostly when browsing the web with either Internet Explorer or Microsoft Edge, users go on to say.
“The internal Intel HD 520 display driver constantly stops working and recovers. You can sort of predict the failure because the computer slowly stops responding to command and suddenly freezes and the multi screen set-up goes black. It happens even when I am certain that my Revit design software is using the dGPU. Also, it is strange that there always (2) error recovery messages,” one of the impacted users explains.
Also aimed at Surface Pro 4 devices
But according to Microsoft, updating the display drivers to the new version shipped on December 2 should once and for all address the problems. The very same driver update is shipped to Surface Pro 4 as well, so in case you’ve experienced any issues on this device, make sure you get the new version of the software for your graphics adapter.
“For those that are seeing the following issue, this new driver will improve the situation. Display appears to hang, and then you will get a message that the display adapter has reset. Usually happens in certain scrolling situations on web pages. We are continuing to investigate the issues that you are all reporting. We are listening,” a Microsoft employee assures us.
The Surface Book is Microsoft’s first laptop ever and comes with either built-in Intel graphics or with a dedicated NVIDIA card. This new graphics driver update is only aimed at the Intel version, as the NVIDIA version seems to be running smoothly right now after the latest updates.
Thanks for the tip, Jeremy!