14 DAY TRIAL // Microsoft has finally managed to resolve an Outlook glitch that caused the email app to crash immediately after launching on Windows devices.
The company acknowledged the glitch not a long time ago, explaining that Outlook crashes after loading the profile.
“When you start Outlook Desktop, it gets past loading profile and processing, briefly opens, and then stops responding. You can confirm if this is the issue when Outlook stops by looking at the Windows Event Viewer Application Log for Event 1000 or Event 1001,” the company said in tech document. “This issue occurs when the EmailAddress string data value under the Office identity is blank.”
In an update posted earlier this week, Microsoft says it has corrected the glitch for Outlook users, though the rollout takes place in stages and all the channels will receive the fix in the near future.
“This issue is fixed in Current Channel Version 2209 (Build 15629.20156) and Semi-Annual Enterprise Channel (Preview) Version 2208 (Build 15601.20158). As these builds get to the other channels the fixes will follow,” Microsoft says.
In the meantime, if you’re yet to get the fix, the company recommends a series of workarounds to temporarily resolve the issue.
For instance, you could try signing out of Office and then signing back in to repopulate the identity registry settings. Here are two other recommended workarounds:
If the identity is still not getting set properly you can turn off Support Diagnostics which turns off the option to submit an In App ticket using Help, Contact Support, and its feature path that triggers Outlook to stop responding. For more information, use Disable support diagnostics in Outlook.
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\General] "DisableSupportDiagnostics"=dword:00000001
You can try manually setting the email address to the identity of the user that is seeing the issue in the registry path referenced in the issue specifics above.