14 DAY TRIAL // Microsoft has managed to resolve a bug in OneDrive for Business and which was causing unexpected storage limits on some accounts.
The problem showed up totally out of nowhere earlier this week, with some accounts being reset to the 1TB limit, which obviously caused file access problems due to the new limits.
In a series of posts on Twitter, Microsoft explained that the whole thing was caused due to what it has described as an exception that made it impossible to recognize user licenses.
As a result, all the affected accounts were reset to the default setting of 1TB.
The full fix deployment started a few hours ago, and at the time of writing, everything should be back to normal, with all storage limits restored to the original levels.
“The targeted deployment remediated impact as expected, and we’re in the process of expanding the deployment to all affected users,” Microsoft explained. “The deployment has completed successfully, and we are monitoring while the fix takes full effect,” the company confirmed.
Fix successfully deployed, everything back to normal
Unfortunately, until the bug was resolved, some users could no longer access certain files due to accounts being moved to read-only, making it impossible to load certain content. Furthermore, a number of Microsoft OneDrive for Business customers said they were unable to load the admin center to get more information on the bug, though this particular problem affected only a small number of accounts.
“For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode,” Microsoft noted.
At the time of writing, all accounts should come with their respective storage limits, as Microsoft says it has completed the rollout of the fix and everything is working exactly as expected.