14 DAY TRIAL // Microsoft has acknowledged a new bug in Windows 10, and this time, it breaks down the audio on devices running the operating system.
The glitch is caused by the late-July and newer cumulative updates for Windows 10, with Microsoft explaining in a recent update on the Windows Health Dashboard that the issue has different behavior on some devices.
In other words, while the audio could be completely broken on some computers, others could still have the sound but only in certain applications.
“After installing KB5015878 or later updates, some Windows devices might have issues with audio not working. Some affected Windows devices might have no audio, but other affected Windows devices might only have issues on certain ports, certain audio devices or only within certain applications. Most affected audio devices drivers have the "audio enhancements" setting disabled before installing KB5015878 or the sound device driver has issues with the "audio enhancements" feature,” Microsoft says.
The software giant claims it has already addressed the glitch with a KIR, but at the same time, a series of workarounds are also available.
For instance, Microsoft says that users should update the audio device drivers, especially if they haven’t installed the update and they just want to prevent the issue from happening.
Those who ended up with the audio completely broken down should check out the following recommendations provided by Microsoft:
- The Windows audio or sound troubleshooter might be able to resolve the issue for you. You can launch the troubleshooter from Fix sound or audio problems in Windows by selecting the Open Get Help button in the article. The Get Help dialog window should open, and you will need to select yes to open the troubleshooter.
- If your device's audio is still not working as expected, follow the instructions in Disable Audio Enhancements. Note: The article uses the microphone as an example, but you will need to do the steps for any affected audio device.