14 DAY TRIAL // Microsoft has turned into a company that’s working with customers on improving its products, and living proof is none other than the Windows Insider program which helps the firm overhaul Windows in a way that better tackles user needs.
And while the software giant is indeed paying more attention to feedback, there are Windows 10 adopters who think that it’s not doing enough, especially when it comes to suggestions that they submit in the Feedback Hub.
A submission in the FH calls for Microsoft to “respond more to feedback to show how it is listening and acting on feedback,” with some users complaining that none of their requests were implemented in the operating system. Needless to say, nobody can guarantee that once you submit a feature suggestion it would be part of Windows, and this is the purpose of the voting system after all, so the more votes, the bigger the chances for Microsoft to start working on it.
“Nothing is fixed from my recent feedback (6 months).3 items of my feedback that have Microsoft feedback, ALL are placed in 3 collections that have no connection to my feedback and marked as fixed in 14393,” one user complains, while another one adds that “they have never fixed anything I have posted in feedback.”
“We’re listening”
A company engineer has already responded in this thread, explaining that feedback is definitely important for the Windows team and every little suggestion matters for how the operating system evolves.
“Thanks to all of you for using the Feedback Hub to send us feedback. Your feedback *definitely* does matter to us and influences what we build. We're continuing to improve the Feedback Hub to make it easier to understand and respond to your feedback, and we're listening and trying to always improve Windows and our device family,” Microsoft engineer Devin S. said.
In the meantime, opinions remain divided on whether Microsoft is handling feedback right or not, but in most of the cases, critics are trying to make themselves heard much harder than those who are pleased with what the company is doing these days.
Microsoft says that it will continue addressing feedback in future Windows updates, but obviously, this still doesn’t change the fact that they are yet to introduce some highly-requested features, such as tabs in File Explorer, and this does nothing more than fuel the criticism.