14 DAY TRIAL // Last week, we reported that Samsung might be facing a class-action lawsuit in South Korea, and it seems that the rumors were true. A total of 527 plaintiffs have filed a case with the Seoul Central District Court, according to local news agency Yonhap News.
The main cause of the lawsuit is the inconvenience experienced by customers after the discontinuation of the Galaxy Note 7 flagship. It seems that plaintiffs are seeking $440 in compensation each and the attorney said that the rights of the consumers were infringed upon when Samsung halted the production of the smartphone.
It seems that consumers were deprived of their rights to get after-sales service, and Samsung is expected to compensate for the mental distress caused by the situation. The attorney also said that customers experienced inconveniences that caused several visits to the after-sales service centers in person, at their own expense and in their own time.
Battery check-ups and exchanges were made for purchased products. The attorney representing the plaintiffs said their number could increase as the law firm continues to receive requests from those who wish to join the suit. He also mentions that they are planning to file a lawsuit every month and that customers are “very angry.”
Samsung faces a class-action lawsuit in the US as well
As if this were not enough, Samsung is facing another class-action lawsuit in the US. This one was filed with the US District Court of Newark, New Jersey, and Samsung is accused of fraud and breach of warranty and good faith. Those who filed the suit in the US are interested in reimbursement for Samsung’s supposed mistreatment of its consumers.
They’re displeased with the fact that they had to continue making payments on their contracts while they waited for a Note 7 replacement to arrive and couldn’t actually use their original phones. The issue is that some of these customers had to wait days or even weeks before receiving replacement phones during Samsung’s first recall of the Note 7. But the Note 7 isn’t the only Samsung phone involved in a lawsuit, as a couple from the US sued Samsung after their Galaxy S6 Active caught fire in their home.