14 DAY TRIAL // A hacker has allegedly obtained access to private Apple tools that the company’s staff uses for managing repairs and after-sales services.
The system, which is said to be holding private account information on Apple customers, is part of the Apple Global Service Exchange (GSX) network.
While the hacker claims that he sells access to Apple’s tools to at least 20 people every day, they could not provide any clear proof to ZDNet that a breach indeed occurred. They returned correct information like model, series, and type of an Apple Watch using the serial number, but instead no details on the account associated with the device were offered.
When asked for such details, the hacker refused to provide more info, with no further screenshots offered as evidence of the hack.
On the other hand, the cited source cites people familiar with Apple’s systems as saying that the screenshot the alleged hacker offered actually shows a test version of GSX and not the service that is currently being used by the company’s staff. At the same time, it’s believed that the information included in this tool is just generic and no actual customer details are exposed.
Apple tight-lipped on the alleged hack
Apple itself has declined to comment on the possible hack, but for the time being there’s still no trustworthy proof that the systems were compromised.
What raises more questions, however, is how the hacker managed to obtain access to this test version of Apple’s system. Of course, this is by no means a sign of a breach but getting your hands on development tools belonging to Apple is pretty difficult anyway.
For the time being, there’s no reason to worry that any information might be compromised, especially because it could all be just dummy data, but a statement from Apple would really come in handy given these security concerns.