14 DAY TRIAL // GOG, the store that sells DRM free video games, has just updated its refund policy to give customers more confidence when they make a purchase. When it comes to video games, asking for a refund is a bit tricky.
For example, Valve lets customers ask for a refund only if they played the game for less than 2 hours. On the other hand, GOG's new refund policy is a dream come true for all gamers. The store announced that customers can get a full refund up to 30 days after purchasing a game, even if they downloaded, launched, and played it.
There don't seem to be any limits when it comes to playtime, so the first question that comes to mind is what's stopping someone from buying a game, finishing it, and then ask for a refund in 30 days.
Well, the answer is “nothing.” However, GOG says that it will monitor the effects of this major refund policy change and will adjust it accordingly. The digital store also warns customers not to abuse the new policy and respect developers for all the time and hard work put into their games.
"We trust that you're making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn't work as you expected. This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases. Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn't like it, please consider sharing your opinion instead."
The new refund policy covers games that are still in development (like Steam Early Access) and pre-orders, which can be refunded throughout their pre-order period and for 30 days after their release date. Unfortunately, for technical reasons, there will be no refund for game packs and DLCs.