14 DAY TRIAL // One of the updates that Microsoft rolled out in last month’s Patch Tuesday cycle was causing really big problems on Windows 7 computers, as many experienced a BSOD after installing the KB2982791 patch.
Soon after learning about the issues that hit users’ computers, Microsoft decided to remove the download links and request those who had already installed the faulty updates to remove them to temporarily address the BSOD-causing problems.
Two weeks later, Microsoft came up with a revised patch, this time named KB2993651, which was said to address all problems and thus install successfully even on computers that were previously getting the infamous Blue Screen of Death.
It turns out, however, that despite all these revisions, some users are still getting errors after installing the patches, and removing basically all botched updates is the only way to get the affected systems up and running once again.
“I first encountered the blue screen after installed KB2982791. Then uninstalled KB2982791 per Microsoft's suggestion. Now I've install the new patch KB2993651. However, the blue screen issue is reproducible ONLY after applying KB2993651 (uninstall it will let the blue screen go away),” one user explained on the company’s Community forums.
Another user has already confirmed a similar behavior, explaining that the new patch must be hidden in order to avoid getting it installed after removing it to address these issues.
“I have experienced the same thing - although I did not initially install KB2982791. I just did the update Sunday (8/31) - well after MS removed that patch that was included in MS14-045. But KB2993651 was included in the latest update - as soon as it was applied, BSOD. I was able to get into Safe Mode to uninstall the update. This allowed me to start my PC as expected. Note I also turned off the Automatic Updates as it kept installing the patch over and over,” another user posted.
At this point, it’s not yet clear how many users are actually affected by the problem, but it’s very likely just an issue that’s hitting only a small number of computers.
In case you’re getting the same errors, it’s better to uninstall the recently released updates, including the KB2982791 and KB2993651, to make sure that no BSODs are caused to your computer.
Additionally, you can hide both of them in Windows Update to prevent them from being offered in the future, but keep an eye on new Microsoft patches to make sure that your computer is fully updated and secure.