14 DAY TRIAL // Earlier today we reported that T-Mobile’s plan of offering 200MB of free data a month for tablet owners entailed customers actually had to pay $10 / €7 in order to keep the SIM active.
However, it appears complaints about the carrier not keeping its initial promise have reached T-Mobile. Company CEO John Legere posted on Twitter, indicating that the extra fee was all a big misunderstanding.
“The $10 per mo./fee written about today is incorrect. We had an executional mistake we will make right.”
A couple of seconds later he posted another Tweet, in an attempt to make everything clear.
“Yes. Everyone gets the 200MB of free data. No exceptions. No strings attached.”
T-Mobile also emailed an official apology to CNET, explaining the company is working to make things right again.
“We sincerely apologize for any confusion and inconvenience, and we are working to address the issue, including crediting all customers who were charged.”
Now we’ll just have to wait and see if the company truly remedies the situation, but we suspect that a lot of T-Mobile customers have been disappointed by the overall experience.