14 DAY TRIAL // Earlier this month, Sony advised users of the VAIO Fit 11A convertible laptops to stop using the devices, or risk fire hazard.
The company revealed 26,000 units might have been affected. The problem lies with the Panasonic-made battery, which is at risk at overheating and catching fire.
Now Sony is attempting to clear its name by issuing an update on the situation. The company has apparently set up a VAIO Fit 11A repairing program and owners of the convertible devices are invited to make reservations.
The company also claims battery replacements will start shipping next month. Until then, Sony continues to advise users to stay away from the device.
This whole scenario is reminiscent of what Google and HP had to go through with the overheating Chromebook 11 charger.
After pulling the devices from sale online and in brick-and-mortar locations, Google started shopping free replacement chargers to customers alongside a nice gift card. The search giant also included an apology letter, letting customers know how sorry it was for the woes caused.
The VAIO Fit 11A went on sale in February and since then, the company is said to have sold a total of 25,905 units worldwide.
Out of this number, 7,000 were reportedly sold in Asia-Pacific (except Japan and China). 3,600 units have been shipped in Japan, 2,000 in China, 7,000 in Europe, 5,600 in Latin America and a meager 500 in the US.