14 DAY TRIAL // Mobile phone maker Samsung Electronics and Nuance Communications, Inc. announced today that a series of select handsets from the vendor would come to the market with the on-device self-service powered by Nuance Mobile Care. The new agreement inked by the duo is aimed at delivering the solution on an even wider range of devices from Samsung, it seems.
[admark=1]Nuance Mobile Care is already available on the market at the moment from a series of wireless carriers all around the world, which have it on handsets like the Samsung Highlight, Samsung Gravity 2, and the Samsung Comeback. However, Samsung and Nuance announced today that even more devices will feature the Mobile Care, enabling users to resolve common problems straight from the phone.
“With increasingly time-pressured lifestyles, solving service issues quickly and efficiently is of utmost importance to mobile phone consumers. This research shows that Nuance Mobile Care is a credible and preferred alternative,” stated Tom Wells, associate director at Added Value. “This positive customer experience has the potential not only to increase overall customer satisfaction, but also enhances the reputation of the mobile operator who implements Nuance Mobile Care.”
Nuance Mobile Care is said to be the preferred channel when it comes to customer care, a recent study carried out by Added Value shows. Moreover, data taken from deployments and trials in North America and Europe shows that around 60 percent of all calls have been resolved directly on the mobile device. This state of facts is said to lead to “a meaningful bottom line savings.”
“Nuance Mobile Care is being adopted by operators and handset manufacturers alike, not only to lower costs in the call center, but as a way to elevate the user experience and drive brand loyalty,” revealed Bob Wise, senior vice president and general manager of Nuance Mobile Care, Nuance Enterprise. “Samsung has made their customers a top priority by adopting innovation that matters the most to consumers – customer care.”