14 DAY TRIAL // When we buy a smartphone, a tablet or a laptop, we’re not really considering the potential dangers that these electronics might pose when you least expect it. Just like it happens in the story we're about to tell you below.
An unfortunate Ontario university student named Hope Casserly claims she was sleeping one night with her back turned to her smartphone, a Samsung Galaxy Ace II x when she was suddenly awakened by a loud popping sound.
She suddenly saw a light go across the shoulder, which turned out to be the inside of the phone’s battery that had caught fire. In its trajectory, it hit the wall and fell onto her bed causing the sheets to catch fire.
Multiple fires were caused by the flaming Samsung Galaxy Ace II x battery
Casserly quickly reacted and managed to put the fire out using her pillow. When she looked over she realized another fire has ignited, so she used her head resting gear to put out that too.
The Samsung Ace II x smartphone was left standing on the night table, before Casserly went to sleep earlier that evening at 11.30 p.m. Interestingly enough, she says the phone was not plugged in and that it was just standing screen-side up.
The day after the incident, Casserly contacted Samsung in order to let the company know what happened. She was asked to send the phone in at the Samsung Toronto office. They subsequently sent the phone directly to Korea afterwards, for investigation purposes.
This appears to be the first incident involving the Samsung Ace II x, but the Korean tech giant is no stranger to happenings like these. For example, a while ago the S4 smartphone of a 13-year-old Texas girl slipped under the pillow while she slept and caught fire.
CBC News reports receiving a written statement from Samsung explaining what was the problem with the Ace II x smartphone submitted by Miss Casserly.
Samsung says it’s not their fault but quietly acknowledges blame
The conclusion? According to Samsung, the battery inside that particular Samsung Ace II X was not a Samsung authorized battery.
The company goes on to say that it encourages customers to only use genuine Samsung parts and accessories with its products.
So if you read between the lines of the statement, you can clearly see Samsung is actually saying the fire incident was due to negligence on behalf of the user.
The Ontario student insists that was the battery the phone came with when she purchased it off Virgin Mobile kiosk.
However, Sammy reports providing the customer with a replacement device and being willing to follow up with Casserly in order to resolve the issue.
Even so, Casserly believes she is entitled to a financial compensation for her damaged mattress and bedding, which she estimates are worth around $1000 / €809.
After further discussion, Samsung apparently agreed to pay this sum, but according to Casserly, she is yet to see a dime.
