14 DAY TRIAL // In an attempt to make things right for its customers who had their smartphones taken at service centers and did not get them back after more than 15 working days, OnePlus announces that it will offer extended warranty in India for these customers.
According to the Chinese company, “In a first across the consumer device landscape, all service related issues till date that have faced delays or have been pending for longer than 15 working days in our support centres will automatically get a 3 month extension on their warranty for their OnePlus One in India.”
“And just to make things sweeter, all future smartphones from our stable will follow this service guarantee. Do note that in case of a disagreement on those applicable to receiving this service, a final call will be taken by OnePlus.”
OnePlus' decision is a sign that the company is fully committed to the Indian smartphone market and wants to make amends before its next flagship handset, the OnePlus 2, hits shelves.
The offer is available beginning this week, but only in India
The 3-month extended warranty offer makes sense, especially considering that many customers in India who purchased the OnePlus One still have their smartphones at service centers after 15 working days.
Furthermore, OnePlus announced that “as an added incentive for our earliest patrons, all customers from India who purchased the OnePlus One from our global portal prior to the India launch will also be eligible for this service.”
The offer is available to all eligible customers beginning this week, but only in India. It appears that OnePlus doesn't have issues with support in other countries, otherwise we might have seen extended warranty being announced for other regions as well.
“We promise to be patient and deal with the issues you are presently facing with our product and we request the same from your side. We understand the urgency of the situation at hand even though it may come across to you that we do not pay attention to the same,” said Vikas Agarwal, General Manager of OnePlus India.