14 DAY TRIAL // The problem that Nokia has been experiencing with a specific battery model has led to a huge complication at a large scale because of people looking to find out whether the ones they own are faulty or not. This has given the matter an even larger importance, making it difficult for the company to handle.
After several days of dealing with unsatisfied customers who wanted to know if their batteries are among the faulty ones or not, Nokia has come up with a pretty bright solution. Anyone looking to know if their handset is safe can send a message to 5555 with a text containing BT and the 26-digit battery serial number just as written on the product.
The Nokia phone owners will immediately receive on their phone an answer concerning the product's status. The service is available only in India at this time, as the greatest number of complaints have been registered there. Moreover, this country has just become the producer's second largest market, according to sales numbers, which makes it natural to see the greatest customer reaction.
Several other companies have also showed their support for Nokia during the crisis it's currently going through. The handset producer could suffer a long period of time over this situation if it fails in handling it efficiently. The idea of providing a solution that needs no special trip of the customers to the company's stores is surely going to pay off in time.
Nokia's battery crisis started more than a week ago, when the company has issued a warning stating that a certain lot of such products had experienced overheating problems. Only some BL-5C batteries were faulty and had been manufactured by Matsushita between December 2005 and November 2006. The greatest problem was that Nokia had 46 million of their handsets for which it had to offer support and eventually replace the faulty batteries.