14 DAY TRIAL // Microsoft has confirmed that it's begun offering replacements for the noisy Xbox One consoles that have been sold around the world, as it's realized that quite a lot of people are affected by the issue, despite only a small number of customers complaining.
The Xbox One launched last November in 13 countries around the world, allowing all fans in those "tier 1" territories to enjoy the new gaming console. While the device didn't reach the success Microsoft had hoped for, after a few special promotions and the lowering of the base price to 399 USD/EUR, the Xbox One began picking up Steam.
Issues started when the Xbox One launched in more countries
A few weeks ago, the Xbox One was released in more territories, with Microsoft finally allowing those in the so-called "tier 2" countries official access to the new console, even though many hardcore fans just ordered their devices from the closest tier 1 neighbor.
As more and more people got their hands on the Xbox One, quite a few started reporting about a noisy fan that generated way too much racket for its size. When compared with Xbox One units sold in tier 1 countries for the last few months, the new consoles are way too loud, although it's unclear just what the issue is.
Microsoft acknowledges the problem and offers replacements
While fans started complaining on the official forums, Microsoft has now issued an official statement, via Kotaku, acknowledging the loud noise emanated by some Xbox One units sold in recent weeks.
Those who are affected by the noisy fans should contact the official Microsoft support team and ask for a replacement, which will be shipped to them in exchange for the supposedly defective platform.
"We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud," the company states.
"While this does not affect the safety or functionality of the system, we're asking customers who believe they are experiencing this issue to contact Xbox Support. At the request of our customers, we are exchanging those consoles for new systems."
Depending on the territory in which customers are located, the replacement console will take some time to reach the destination, but it seems that Microsoft is determined to help its Xbox One owners no matter where they are.
The company has declined to say just what causes the loud noise and what can be done to stop it from disturbing users.