14 DAY TRIAL // Microsoft has confirmed in a mailed statement that it’s aware of some of the problems experienced by users after installing August updates and is now working on a fix to address them.
“We are aware of some issues related to the recent updates and we are working on a fix,” a Microsoft spokesperson told us.
This weekend, Microsoft removed the manual download links of Windows 8.1 August Update without providing any clear reason, but this decision comes after plenty of reports from users who installed the released patches and experienced various issues.
For example, a Microsoft Community thread which now counts 12 pages reveals that for some users, the Windows 8.1 August Update is causing BSODs and sometimes black screens when rebooting the computers.
Here’s what one of the affected users wrote after tracking down the issues to Windows 8.1 August Update files:
“I have the exact same problem. Although after the second boot I don't get a black screen my box just reboots while starting Windows and Windows goes into the ‘Preparing Automatic Repair’ and ‘Diagnosing your PC’-loop. Via system restore I can go back to before the updates. I am just left with just the two updates mentioned by the topic starter.
As the KB2975719 is the August rollup, I am assuming that KB2982791 is contained in the rollup. Either way, installing either update cause trouble for my box just like the topic starter.”
The same problem was confirmed by plenty of users who also added that restoring their computers to a backup created before installing the updates was the only way to deal with these problems.
“Same problem with me. All updates of August 12th were installed correctly. The first reboot was OK, but after the second reboot the system started the repair mode. I made a restore of my system and everything was fine. I hope MS will fix this problem soon,” another affected user explained.
No other details have been provided by Microsoft until now, but users whose computers were broken down by this new update should restore to a previous backup and wait until more information is provided. The company’s fix for these glitches should arrive before the next Patch Tuesday cycle, which most likely means that everyone should get updated builds sometime in the next few weeks.
For those experiencing issues, the KB2975719 and KB2982791 are most often the ones causing problems, so these two should be hidden until Microsoft rolls out a patch.