14 DAY TRIAL // Google is surely assaulted every day with millions of questions about the functionality of their services so it was quite a wise decision to create multiple ways for customer communications. At this time, Google Groups is probably the most popular method to contact the company among with blogs and several e-mail addresses. Yesterday, Google's employees announced on the blog that numerous discussions meant to help you resolve your issue without contacting the company are available on Google Groups. Today, the search giant keeps up the good work with a new blog post to present a help center designed especially for Google Base users.
As you can see, the help center contains a feedback form for every question and answer, allowing users to contribute to the improvement of the service by answering a simple question: "Was this information useful?" the company asks.
"Another feature we've incorporated into many Help Center articles is screenshots. Whenever possible, images accompany our articles to give visual instructions in addition to the text. Each image highlights either the main point of the article or a certain step. Pay attention to areas inside a red box, as they are meant to draw your attention to a relevant part of the image. Lastly, make sure to check out the "You may also be interested in..." section at the bottom of each article. This is where we list other Help Center articles related to what you've just read," Jessica Behling, Google Base Support said on the Google Base official blog.
So, if you encounter an issue in a Google product, don't try to contact the company without checking many other sources of information such as Groups, blogs, forum and feedback forms.