Apple initiates Power Mac G5 power supply repair program

Nov 7, 2006 15:04 GMT  ·  By

AppleInsider reports that Apple Computer has issued a worldwide repair extension program for Power Mac G5 systems. This addresses the Power Macs that may experience an issue where the systems fail to start up when the computer's button is pressed. The Power Mac G5 Repair Extension Program for Power Supply Issues applies to Power Mac G5 systems that have power-related issues as a result of a specific component failure within the computer's power supply. If your Power Mac G5 fails to start up after the power button has been pressed and your computer's serial number is within the noted ranges, your computer may be eligible for repair, free of charge. There are no known safety issues caused by this component failure.

The affected Power Mac G5 models identification: They feature Dual 2GHz, Dual 2.3GHz or Quad 2.5GHz PowerPC G5 processors and were sold between approximately October 2005 and August 2006. The symptoms of affected systems are no LED activity or the System will not start after the power button is pressed.

The power supply repair will be covered by Apple for up to two years from the original date of purchase, even if the Power Mac G5 is out of warranty, but first it will have to be inspected by Apple or an Apple Authorized Service Provider (AASP) and the power supply will be repaired in those conditions if they determine that the Power Mac G5 computer is eligible as part of the program.

This worldwide Apple program does not extend the standard warranty coverage of the Power Mac G5. The affected Power Mac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below:

CK539xxxxxx - CK608xxxxxx G8539xxxxxx - G8608xxxxxx YM539xxxxxx - YM608xxxxxx RM539xxxxxx - RM608xxxxxx

The Power Mac G5 computer's serial number is located inside the case, directly below the air deflector, along with other configuration information.

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