14 DAY TRIAL // Facebook is now huge, with over 350 million monthly users, it can get unwieldy to handle all the problems that are bound to come up. The social network can't possibly hire the people it would need if to cater to every request, so a very good help page is crucial. Facebook is now launching a redesigned help page which should make it easier for users to find solutions and guidance.
"When you need help using Facebook, we want it to be as easy as a click for you to get it. Our Help Center offers a central resource for you to find answers to common questions and learn more about using Facebook," the social network explained. "Recently, we introduced a more streamlined design and a series of other changes for the Help Center to make it faster for you to find the answers you need."
It's not a major overhaul, but there are improvements in most aspects including the layout and the tools available in clear visible places. One of the biggest updates, Facebook says, is the improved search which does a much better job at surfacing possible answers. For example, it lists help pages in other languages if a useful one isn't found in the user's primary language.
Another new feature is the filters which show up on the left-hand side enabling users to focus on just one type of answers, FAQs, Help Discussions, Safety of Privacy guides and so on. The user-to-user help feature has been improved and there is now a separate navigation tool just for this section. Finally, each FAQ gets its own unique URL to make it easier to share a direct link to a help topic. With Facebook's increasing complexity and the sheer number of people using it, the help section is more important than ever. For now, the section is only available in 15 languages, compared to Facebook's 70, but it is adding more over time.