14 DAY TRIAL // Eicon Networks announced that Newfound Communications, Inc. has joined Eicon's Technology Partner Program. Eicon Technology Partners (ETPs) are Independent Software Vendors who offer solutions, based on Eicon Diva Server products. Newfound has proven interoperability between Eicon's SIPcontrol? and Newfound's MediaMixer and IP Call Recorder products.
Just announced, the Newfound IP Call Recorder 1.0 reliably records any phone call in a carrier, enterprise or contact center telephony environments. Supporting multi tenant architecture, the IP Call Recorder provides ad-hoc (partial call) recording without requiring dedicated telephony ports. Ad-hoc call recording enables the capture and indexing of recordings at any point of a call and for any duration.
The Newfound MediaMixer 1.4 delivers engaging, branded and entertaining speech applications by overlaying a second channel of audio during a phone call. Working in concert with VoiceXML and VoIP, the MediaMixer feeds audio independent of the IVR prompts and dialogs with effects such as fade in, volume control or fade out as well as voice navigation tools such as fast forward, rewind or pause. The MediaMixer utilizes many of the most prominent audio formats available for telephony applications (.ulaw, .alaw, .WAV, etc.)
"Eicon is in a great position with Diva Server SIPcontrol to provide a smooth transition from the traditional telephony network (TDM) to next generation IP networks," said James Besley, vice president of worldwide sales and marketing at Eicon. "Together Eicon and Newfound will lead the voice recognition market by providing innovative speech solutions."
Diva Server V-Series telephony hardware provides a dedicated range of fully functional telephony adapters that provide digital network interfaces and rich media processing capabilities for enabling voice, speech and conferencing applications. Based on the latest PCI industry standards, each adapter provides connectivity to the telephony network via Analog, ISDN Basic Rate (BRI), Primary Rate (PRI), E1 or T1 interfaces. Powerful onboard Digital Signal Processor (DSP) resources - dedicated to each communication channel, ensures real-time voice processing and thus reduces latency and improves overall system performance for sophisticated, high-density speech solutions. Eicon's superior installation and set-up of the Diva Server hardware and SIPcontrol makes it the perfect choice for quickly creating an IP/PSTN gateway to be used for speech applications.