14 DAY TRIAL // A woman flying on a Delta airplane to pick her sick daughter up from summer camp has been pushed up on the waiting list.
She was astounded to find out that Delta Air Lines CEO Richard Anderson was the one giving up his seat for her.
He even helped her carry her bags, and she has now vowed to remain a loyal Delta customer. Jessie Frank posted a viral open letter about the incident on Facebook.
"You, Richard Anderson, the CEO of Delta, did all that for me, just an average, middle-aged, woman with, as far as anyone at Delta knew, no special reason to get home.
"Because Delta is led by you, Richard Anderson, a dedicated and inspiring leader who so clearly demonstrates, at his very core, that he leads by example, and does not set himself above all those who allow this airline to exist," she praises Anderson in the letter.
According to USA Today, she took the trip from Washington Reagan National Airport to Atlanta on June 17. She was picking up her daughter, who has been diagnosed with Type I diabetes, from a camp in Georgia.
When Anderson approached her, she though he looked familiar, but couldn't figure out where she had seen him before.
"Suddenly I realized that 'familiar face' was not an off-duty pilot," Frank documents.
Neither Anderson, nor the rest of the flight staff were alerted as to her daughter's condition. Frank realized that she was helped by the CEO only when the pilot announced that he was sitting on the plane, in the cockpit.
"It was you, the CEO of Delta, vaguely familiar from the safety video. It was you, Richard Anderson, who gave up your seat for me. It was you, the Delta CEO, who helped me with my bag. It was you, acting just like an ordinary Mr. Anderson, who showed me to my seat," Frank writes.