14 DAY TRIAL // The Dell XPS 15 laptop is a beast of a machine, coming with a 15.6-inch HD+ display with an a amazing 3200 x 1800 pixel resolution. It also takes advantage of the Haswell architecture and, of course, it doesn't sell cheap.
But owners of the XPS 15 have been complaining of a high-pitch scratching/screeching sound coming from the devices, that is simply driving them crazy.
User cz111 who started the topic on the Dell community official forum explains.
“Hi all, I just got my new XPS 15, amazing laptop but there's 1 big problem.”
“A high-pitched scratching/screeching noise is produced from the power button area ONLY when the power is plugged in and the battery is fully charged.”
Similar reports keep pouring in.
“Yes I'm experiencing the same issues as the other users but my XPS 15 also does this while just on battery(not being charged). I do have really sensitive hearing, especially to high pitch noises.”
“I should note that the XPS 15 can be completely quiet while not being charged and that I only sometimes get the high pitch noise while not charging the XPS 15. If you get in contact with me I could send you a video that I filmed with my phone with the noise while on battery and another video with the charger connected.”
A Dell official has apparently taken notice of the extensive topic and says Dell is investigating the problem.
“Thank you all for posting. Dell is aware of these symptoms for the 9530 and is investigating them. From what all of you are saying the noise only seems to happen when you have the AC adapter connected to the system, have any of you noticed this with only battery? Have any of you had the AC adapter replaced and if so did it help or not?”
But the topic goes on with more frustrated users gathering on the forum to complain about the same problem. Despite this wide-spread nature of the noise affecting XPS 15 machines, there’s no official feed-back from Dell to this date (given the fact that the topic was started back in 2013).
Some users have managed to find temporary fixes that include re-installing NVIDIA graphics drivers, but the problem comes back after a few days.
Owners are not only unhappy with the product and especially with Dell’s customer support and are threatening returning the product.
“I have gone past the 30 days return window as Dell have ignored all communications via email. I am being forced to claim back off my credit card provider due to this as I have a defective product,” says user GoNzo.
It seems that for the time being customers can choose to return the product or just wait for Dell to materialize something. Are you experiencing similar issues?
