14 DAY TRIAL // As we’ve reported to you not a long time ago, a number of Surface Pro 3 tablets are affected by the same limited Wi-Fi connectivity issues that have plagued the first-generation model, with Microsoft confirming the issue and working on a fix right now.
The Surface Pro 3, which is Microsoft’s most advanced tablet to date, was launched on May 20, but shipments only started last month.
Many of the consumers who already got their hands on the tablet confirmed the limited Wi-Fi issue, explaining that in some cases after leaving the device in stand-by mode, their Wi-Fi connection drops and cannot be restored until the unit is restarted.
Others, on the other hand, came down to all kinds of workarounds, but none actually solves the issues permanently.
As a result, some of those whose devices are affected by this decided to bring back the tablets to Microsoft stores, with some of the postings published on Microsoft’s Community forums confirming this.
Here’s a post of a Microsoft Community moderator who spotted several people trying to return their faulty Surface Pro 3 tablets at a Best Buy store:
“The typical consumer is not going to wait if their return window is expiring. Some factual information from Microsoft would help those folks decide whether to keep their SP3 or exchange for something else/return. I was at my local Best Buy yesterday and I saw two people in line with SP3 boxes at the Customer Service Returns desk. There were a total of 4 people in line. This is anecdotal for sure but you can't fault people for returning these devices.”
Some of the Surface Pro 3 owners who replied to this thread also confirmed that they want to return their devices, without actually waiting to get the official fix from Microsoft.
Redmond hasn’t yet confirmed this, but we’re hearing that the company is very likely to roll out a fix on this month’s Patch Tuesday cycle which is taking place next month. The company said that it’s investigating reports, but given the fact that the same problem also existed on some other models, it shouldn’t take too much time to diagnose it.
In the meantime, just make sure that you are trying these workarounds and before rushing to Microsoft stores to return back and ask for a refund or a new one, make sure that you deploy all fixes to be rolled out on next week’s Patch Tuesday.