14 DAY TRIAL // Warner Bros. and Rocksteady have confirmed that they're aware of an ongoing problem with the Xbox 360 version of their recent Batman: Arkham City game, which causes save game files to completely disappear from the device, but needs some more actual data from those affected by the issue.
Batman: Arkham City was released last month for consoles like the PlayStation 3 or Xbox 360, and impressed millions of gamers with its great graphics and immersive gameplay that turned them into the actual Dark Knight.
Sadly, for some Xbox 360 owners, their Arkham City experience was cut short when their save game files disappeared from the console out of blue.
A pretty lengthy thread appeared on the game's forum and the support team at Warner Bros. Interactive Entertainment confirmed that it's aware of the issue, although it's been having problems replicating the error.
"We greatly appreciate and value you as a customer and apologize for any inconvenience if you have encountered any technical problems which might have impacted your experience with the game," the company said in a forum thread.
"We would very much like to fix the “disappearing save files” issue some consumers have been reporting with the Xbox 360 version of the game as quickly as possible. Thus far our QA department has been unable to reproduce this issue."
The publisher wants those affected by this glitch to contact its QA department and share with them some more details about what type of Xbox 360 console do they have, where they kept their save games, what firmware they're running or if the save game glitch appeared after installing certain DLC, like the Catwoman one.
For the full details, check out this thread on the Arkham City forums.
Let's hope the teams at Warner Bros. and Rocksteady will be able to eliminate this problem and make the game behave as it should on the Xbox 360.