14 DAY TRIAL // As iTunes users and Apple customers should know, the iTunes Store has undergone a few changes recently, one of which concerns an upgrade policy for iTunes Plus tracks. Prior to the Macworld 2009 keynote address delivered by Apple's Phil Schiller, iTunes customers could only upgrade all the contents of their libraries. iTunes Plus now allows users to upgrade songs, as well as entire albums individually.
However, word on the web is that a number of users wishing to upgrade their existing libraries to the new DRM-free iTunes Plus format have been encountering some issues. According to a Macworld report, some users were charged for an entire album's price, not for the eligible conversion / upgrade price. One customer went on to post the answer to a notification he sent to Apple, who acknowledged the problem and claimed that a refund would be in order. As a bonus, Apple will allegedly throw in five-song credits too, as a way of saying “we're sorry.”
I understand that your album from iTunes was listed as a $3 upgrade but you were charged $9.99. Customers with the Shopping Cart enabled have been experiencing issues with iTunes Plus upgrades of individual albums. They are being charged the full album price instead of 30% of retail for the upgrade.
However, the order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I can fully refund your order. Please note that processing can take up to five business days from the date of purchase. I also issued 5 courtesy song credits for any inconvenience this issue may have caused you. Since there are others likely to experience these issues by the time Apple comes up with a resolution, those who have been overcharged in a similar manner are advised to open their iTunes accounts and use Purchase History. There, a Report A Problem button is available to do the same thing as the guy mentioned above. Users must then identify the overcharged item and use Report A Problem again to get to the web page where a complaint can be filed.