14 DAY TRIAL // One of the many iPhone owners trying to upgrade to iOS 4 with no luck has an interesting story over at Apple’s Discussions forums, in which he alleges that Apple had anticipated upgrade problems with iPhone 3G handsets, and that the company’s top priority is offering iPhone 4 customers the best experience possible.
Using the screen name MiamiSteve, the author of the Apple Discussions forum post (IOS4 A Big Mistake...THE END) reveals that, after “countless restores [and] reboots,” he was still unable to upgrade his iPhone 3G to the new iOS 4. After calling up Apple tech support, he was allegedly passed to a manager with whom Steve claims to have “had a lengthy discussion.” The Apple customer made a summary of their conversation, as follows.
"*They, Apple, know they have a major problem with 3g upgrade to IOS4, they actually anticipated it. IOS4 was developed for things going forward, not backwards. There was a debate early on if IOS4 should even be included for the 3G. IOS4 was specifically written for IPhone 4. Future not past. *He did not give me a solution on how to rollback to 3.1.3 because Apple does not support that type of fix. He suggested I purchase the IPhone4 or research online on finding a way to rollback. *He said there may be an update/patch later but their concentration now is the rollout of IPhone4 and making sure those owners have the best experience. *The IOS4 update was free to consumers. If we choose to use it, then we must be aware it is ‘freeware’ and there will be risks. Using IOS4 was not required by the consumer so they take the risk."
Although he admits he had a good conversation with Apple’s tech support, “Holding this useless 3G, I am an irritated consumer that has no recourse,” he writes. Steve is hoping someone will be able to provide him with a fix as Apple irons out the bugs, and promises to himself not to buy the iPhone 4, as he believes he will run into problems with that device as well.
“Seems like Apple is becoming infamous for this type of stuff but we keep buying the goods,” the visibly frustrated Apple customer adds. “I never thought I would ever say this but I am going later today to look at a Droid to see if it will fit my needs,” he concludes his story, and ends his post expressing sympathy for those who are “in the same boat.”