14 DAY TRIAL // AT&T customers who own a smartphone on the carrier's network and who are also users of other services from the company can now enjoy a new application on their devices, with self-support information and tools. The wireless carrier notes that they came up with the new application to ensure that all users have access to answers for any questions they have on services and the like.
The new AT&T U-verse Service & Support Tool app offers information for U-verse TV, U-verse High Speed Internet, U-verse Voice and email services from AT&T.
This is one of the first integrated self-support smartphone apps that any TV provider offers to its customers, aimed at providing users with an improved experience, the wireless carrier notes.
Some of the main features of this application include: - Provides you with an up-to-date status of your U-verse services with a U-verse Service Check. - Delivers notifications on known service issues in your area, and sends you an email or text with updates on service resolution. - Offers more than 30 step-by-step guides to address common questions, including images and tips. - Lets you restart your U-verse TV receiver and residential gateway directly from your smartphone, even if you’re away from home. - And gives you the ability to chat online directly with an agent.
The new U-verse Service & Support Tool application was made available for all of the carrier's U-verse customers at no extra charge. Those who would like to learn more on the supported devices and to download the application should head over to the wireless carrier's website here.
For those out of the loop, we should note that AT&T offers other applications for its U-verse customers as well, including the U-verse Mobile app, which was just updated with support for more handsets.
“You can see it when using our interactive apps, managing your DVR remotely, or watching recorded TV shows on any TV in the home – AT&T U-verse is about making the entire experience simple and convenient, and that includes the customer service experience,” said Jeff Weber, vice president of video services for AT&T Mobility and Consumer Markets.
“With self-support apps on TV, online, and now on smartphones, we’re a leader in delivering support tools and information in an innovative and seamless way for our subscribers.”