14 DAY TRIAL // It seems that when it rains it pours when it comes to flagship mobile phones that are reported to come to the market with all sorts of issues that cause both discomfort to users and headaches to the cell phone manufacturer, which has to accept returned devices and replace defective parts.
This is what recently happened with Nokia's high-end handset 5800 XpressMusic, which came to users with a faulty speaker that was most likely to crash during the first months of usage, and the same is now reported to be the problem with the Sony Ericsson C905, which is suffering from a high level of returns.
According to the news, the eight-megapixel C905 camera phone too packs a faulty speaker, which is also coupled with software freezing issues, which drove the return rate to levels as high as 30 percent in some areas.
Nathan Vautier, Sony Ericsson’s UK and Ireland managing director, stated, “We understand the specific quality issues were on early [batches of] C905 handsets in 2008, and we rapidly implemented steps to resolve the particular elements that caused concern, such as the speaker phone problems.”
Most of you might remember that the same explanation was provided by Nokia as well, when it came to the speaker issues its Nokia 5800 XpressMusic had. At the same time, the recalls for the flagship Sony Ericsson C905 follow some mass problems that the company's K850i, W910i and C902 experienced last year.
Hopefully, upcoming high-end Sony Ericsson handsets like W995 and Idou will not come to the market with similar problems, and the company will live up to its reputation, as Vautier stated, “Longer term we will continue to work very hard at the heart of our organisation – changing how we conduct our research and development, improving the source of components and the testing and verification of our products to restore the quality standards expected from our devices.”